Setting up My Account

First time setup

For security, as this is the first time you are logging in, we'll send you an email to the address registered on your account with a magic link to login. When you use the magic link, we'll be sure it's you, and you can setup a password for future access to your account.

We're almost there!

We've sent your magic link to {{ form.email }}.

We've sent your magic link to the email address associated with the account {{ form.reference }}.

Please login to the email account, click the link in the email and we'll set you up a password to use in the future.

Sorry, no account was found matching that {{ form.search_preference === 'email' ? 'email address' : 'customer number' }}. If you think that there should be, please contact us.

Sorry, it would appear the setup process has already been performed for the account matching that {{ form.search_preference === 'email' ? 'email address' : 'customer number' }}. If it wasn't you who performed this action, please contact us.

Sorry, it would appear an invalid email address has been provided.

Sorry, it would appear that account does not have an email address associated with it. In order to set up online access we need an email address for verification. Please contact us to add an email to your account.

Find your account

Email address

Customer number

When entering your customer number, please ensure there are no spaces

Enter your email address

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Enter your customer number

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Already set up My Account?

Please login to your account here.

Do I need online account access?

With My Account you can check and make changes to your account at a time that suits you, without having to call us during office hours.

We always aim to offer the best customer experience so have broken many of the rules of a typical insurance login area enabling you to make numerous alterations to your account. Our commitment of not charging a fee to make any mid-term adjustments remains in place, as it has done for 30 years.

Of course, if you’d prefer to speak to someone and make your changes over the phone, that’s alright too. We’re here if you need us.